bt openreach engineer working hours

All in a day's work | 17 comments on LinkedIn - Providing data governance through all operational teams in order to maintain and improve data quality. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! You'll find up-to-date details of all charges and pricing information in BT Price List. By clicking Accept All, you consent to the use of ALL the cookies. Call us on0800 800 150to discuss your installation. Your just as rude! It was reported a yesterday (I think). Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Normal for Openreach is 5 days a week 7.12hours a day. Hence, the addition of working experience gained from Openreach can truly be like a milestone . My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. If the work is not complex, they'll carry out all the external work required. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. BT. ", http://www.speedtest.net/my-result/3167201384. Thousands of members of Communication Workers Union will take action for 24 hours. For The ISP said it can take up to 72 hours. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. The difference between the engineers was night and day. The engineer said you should only have one line and said to get rid of the other. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? You also have the option to opt-out of these cookies. More strikes are planned in the coming weeks in the rail dispute. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. The cookie is used to store the user consent for the cookies in the category "Analytics". Youll be sent a new hub, so keep it somewhere handy. Your contracted to 37.5 hours a week for work which your are field based. Ask questions and share tips with other people 24 hours a day. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. The live chat person wasn't at all helpful and actually closed the chat without resolution. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Do I have to pay for this visit? They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. We don't ask for any formal qualifications. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. How to report a BT line fault or broadband fault. Openreach did not have anything to add to the BT statement. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Asked 22 May 2022 What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Then just follow our step-by-step guide to install your broadband yourself. In your case, communication between the two appears to have broken down badly. bt openreach working up a pole today. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Answered 26 October 2019 You will work long hours and not get paid for them . All depends when your manager wants you I guess. on the home, For 22h52, Hi. The engineer first needs to turn on the cable that runs from the street cabinet to your property. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. BT won't send no one out because @SkyHelpTeam are my provider. Thing is there is a lot of stuff under footways so you can't go mad. If you arent available, someone over 18 will need to be around. We publish our charges in our terms and conditions charges schedule. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Mar 2018 - Present5 years 1 month. To change your appointment: You can also easily change engineer appointments using the BT Business app. First, Openreach will send an engineer to assess how much work is needed. Not really a good service from BT. Answered View answer in the context of this discussion Report post When you contacted BT, it said it had not booked that engineer and did not know about the work. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. And once you've got some experience under your belt, there should be opportunities for overtime. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. You might not need a visit, just the right advice and help to identify the problem! Noisy faults often dont show up on a line test result. They will call you to confirm their arrival time and to find out about any access requirements. Delayed repair following loss of service. Do openreach/ BT engineers work 24/7 ? sector, For global The ISP said it can take up to 72 hours. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The fault is due to damage caused by someone at the customer's premises. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. We need our broadband but have been told that it could take days to fix. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. . Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Russian minister laughed at for Ukraine war claims. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. There's more to Openreach than meets the eye. 30-03-2021 Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Again, no one turned up. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. If you currently work for the BT Group please apply directly through the Internal jobs board. However, you may visit "Cookie Settings" to provide a controlled consent. If you aren't available, someone over 18 will need to be around. Within 10 working days, Openreach will have completed their survey. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Register (or login) on our website and you will not see this ad. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Accept cookies to experience the full functionality of this page. Just click on. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Well let you know if this happens. Read about our approach to external linking. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. BT Openreach What a great place to work! And once you've got some experience under your belt, there should be opportunities for overtime. An engineer visit is requested, and no fault is found. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. An engineer will install an ONT at your premises to connect to the nearby fibre cable. I interviewed at Openreach (London, England) in Sep 2020. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. He is very hard working and does things without needing to be asked. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. 01-04-2021 He has sturdy life goals and knows where he wants to go. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Apprenticeships. The phone stopped working, and our broadband was down for about three hours but then came. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Can Nigeria's election result be overturned? A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Super helpful and knowledgeableman. Contact BT. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Need to change your appointment? I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. This cookie is set by GDPR Cookie Consent plugin. The union was . We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. 10 reasons to work for BT Openreach. Your salary 12h52. If you cant change your appointment, chat online or call us and we'll do it for you. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. You can view these money saving ideas by clicking HERE. This depends on the apprenticeship you are applying for. Openreach is the UK's digital network business. BT Openreach SFI2 Engineer Visits. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. They'll aim to do this within 5 working days of you placing your order. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. @bt_uk. What tips or advice would you give to others applying to BT? Announcements, Guides & Community Updates. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Within 10 working days, Openreach will have completed their survey. Openreach will then be in touch to arrange when they can complete the work at your premises. Lost or stolen. Hey,@zoni23welcome back to the community. We had to say we were from Openreach, working on behalf of their Service Provider . The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . BT argued that you still received a partial service. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. If the work is not complex, theyll carry out all the external work required. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Replying to . Training is rushed, clothing is poor and supervisory support is weak. Openreach aims to connect 20. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Your working hours Our engineers work 37.5 hours a week. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. We have a range of ways to get in touch for new and existing customers. & Broadcast. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. The cookie is used to store the user consent for the cookies in the category "Other. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Was the First Engineer who the complaint was about actually a Qube Engineer? Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Read about our approach to external linking. Work programme gives an insight into life as an Openreach engineer. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Analytical cookies are used to understand how visitors interact with the website. It also insists that the line is properly fixed. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . on these comments are my own and in no way represent any company that i may or may not be linked too. Our broadband then stopped working completely. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Sustainability, Northern Suggest you contact openreach as this is BT Retail /Consumer forum. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Engineers from Openreach cut the telephone line while working in the street. First, Openreach will send an engineer to assess how much work is needed. Help and support; Contact BT; Back. Find out more about the BT Business app and how to download it. Ex open reach engineer here, up until 5ish years ago. The fault is due to theft, loss or removal of equipment. 2023 BBC. They showed their strength but on Monday they will show their generosity. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. "These are the same workers who kept the country connected during the pandemic. 1. Log into order tracker using your BT ID or order reference and postcode. This is a very common mistake made worse by the press. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Response was given fairly soon after initial slection. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". So, here's where it all started working as a Phone Engineer. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. 13h08. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. A specific time cannot be given and access must be available for the entire slot.

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