axs ticket refund insurance

Please note that orders are processed only after a billing address and other billing information has been verified. Please be advised we will require a copy of the death certificate to be attached. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Your ability and/or right to transfer or resell tickets may vary. or was there no option for you? If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. - AXS Help Centre How can I make a claim for my Ticket Insurance? The availability of tickets is subject to change. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. The ticket is valid only for the event, date, time, and seat location issued. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. All photography, filming and other recordings of the event are PROHIBITED. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. We notice that your web browser is out-of-date. email from them: "Thank you for contacting AXS. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. However, it is not clear if this would cover government advice. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . found at the bottom of this page. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. ugh I am raaaaaging. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. I realised I was too late for the standard entry tickets, as they had all sold out. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. E-mail address is required to create an account. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Feb 17. Request ID: 7a29b9b3cc1be708. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. A per-order delivery fee may also be assessed, depending on the delivery method. The documented police or fire brigade report. All attendees must conduct themselves properly at an event. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Has anyone experienced anything similar? If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. a very friendly member of staff :) Date of experience: 16 February 2023. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. x. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. We all hate lines. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Any restrictions on transfer or resale will be communicated to you (e.g. Any ticket issued via the Service is a revocable license. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. All ticket prices for events that occur in the United States are stated in U.S. Online applications are received immediately and are our preferred method of submission. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Events may be postponed or canceled for a variety of reasons. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Individuals in possession of a recording device are subject to confiscation and/or ejection. Plans can . . In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. NEVER AGAIN! If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. It may take up to 30 days before we are able to review your claim. SAFETY AND SECURITY. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Pick your exact se. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. We will need these documents as part of the application process and cannot process a refund without them. We appreciate your patience during this unprecedented time. Please visit our help page or contact customer support for assistance. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Reporting Fraud. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Privacy Policy. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. If you are unable to find tickets or parking rights, please check back again. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Unfortunately, we will not be able to issue a refund on your ticket insurance. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Are you looking for comprehensive cover for Covid cancellations? By clicking a link you are consenting to this. The partial refund was completed early August 2020. During the event, strobe or theatrical lighting may be used. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Occasionally making progress only to be timed out. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Peter Kay tickets --. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Click Close and Add Documents to go back and add them now. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. I don't see why I should have to do the legwork on this one. Let us know what you were doing when this page came up, plus your IP and request ID By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ad . Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. These documents are require to process your application and you are unable to submit your application without these documents. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser).

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