gateshead council repairs

Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Employer Est. Connected Voice are collating information about support across Newcastle and Gateshead. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. We hope to reschedule these eventsat a later date. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. endobj If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Gateshead Council 4.0 . "The garages at Leam Lane had already been condemned, and we were working towards . Reporting repairs Home. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. stream If they can't show you a card, or you have any other reason to be suspicious, don't let them in. The panel decides which services they review based on various criteria. Were delighted that you want to come and work with us. My flat was repaired in time for my childs birth and I received rent refunds and compensation. View details of your former and current tenancies including rent statements and repair. Work to the outside of your home may not need an appointment. Our business support events remain cancelled for now. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. This includes both small leaks and emergency repairs. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. %PDF-1.5 If your repair can't wait until the programme we will carry it out within the normal timescales. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Request a FREE property inspection to find out how much your claim is worth. Internal deterioration such as damage to carpet, walls etc. Failure to do so could give you grounds to make a council house disrepair claim against them. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Some work to your home is done as part of a planned maintenance or investment programme. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Any resident with My Housing Account can access this service. Wherever possible we will place the order immediately. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We hope to reschedule these events at a later date. As a council housing tenant, you are entitled to a good standard of living. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Gateshead, England. endobj Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Gateshead Council. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. This is known as the Right to Repair scheme. The site has been designed with residents and local groups to ensure it is easy to use. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Payslips. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We will tell you in advance when any work like this will happen. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Background 2. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. You can also include claims for loss of earnings and care costs if necessary. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Homepage for Gateshead Councils Benefits and Council Tax information Youll be paid a competitive salary plus additional allowances where relevant. If we miss an appointment and we didn't contact you, please contact us. Read more about the Housing Capital Investment Programme. Well, theres so much on offer and heres just a few of the highlights! 2 0 obj It is also possible to claim for any damage that may have been caused during repair works. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Repairs update You can now report your non-emergency repairs. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. I have got this complaint, they monitor it and see it through to the end. You can create a free account to post activities, services and promote organisation working in Gateshead. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. She added: "Someone has got to own it. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Some of these repairs need to be inspected before the repair can be done. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work.

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