stubhub refund lawsuit

I am not paying for this $500 nonsense. Their customer service is useless and brain dead. I tried contacting support and I kept getting the same response. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. In response, he received a refund in the form of a coupon worth 120% of the original price. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Thank you, you have successfully subscribed to our newsletter! In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Share this with everyone please!!!! StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. However, you've agreed to the terms and conditions of Stubhubs sale policy. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. It is the world's largest ticket marketplace. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. Never got my refund, asked for compensation and never anything. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Terms and Conditions. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Before commenting, please review our comment policy. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. I purchased OHL tickets the day before the game. The case is still pending, but will be heard by a jury. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! You will not receive a Settlement award under the Settlement. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub has stated that they will provide no comment on pending litigation. It is important to note that the settlement is not final and the settlement process is ongoing. Others were postponed. Do You Have to Pay Taxes on Lawsuit Settlement Money? Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. They offered me 125% of price paid in credit or refund to my CC. According to the filing, McMillan purchased two tickets to an NHL game in early March. Let us know in the comments! The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. And the beat goes on. Please add me I have communication and documentation to prove stub hub is just keeping my money. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. For more information about reviews on ConsumerAffairs.com please visit our For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Now Im stuck with 4 tickets to a concert I cant attend overseas. Required fields are marked *. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. StubHub stopped guaranteeing cash refunds. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. Your email address will not be published. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. In the meantime, they may continue to pursue the case individually. Please be patient. Print. They said it would take up to 30 days. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. "If you have tickets to a show that is postponed, you will be able to select your refund . In March 2020, as the scope . Read more here: Camp Lejeune Lawsuit Claims. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). I will never use this company again to buy or sell tickets. StubHub changed its refund policy about a month ago. This field is for validation purposes and should be left unchanged. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The next day, I received a $500 charge. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. They sent me tickets for a baseball game on the wrong day. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. ConsumerAffairs is not a government agency. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. . "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. | They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Day of the event, I downloaded the tickets only to find they were for the wrong event. Read the complaint here: StubHub Refund Class Action Complaint. The coupon, of course, expired in 12 months. StubHub denies any wrongdoing or liability. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. I was informed they could not secure the tickets from the seller. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Under normal circumstances, these processes are manageable. NEVER USE STUBHUB. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. 24/7 customer support: Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. I will never use Stubhub again. 19. Shortly after, in May, StubHub . ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Sign up for ClassAction.orgs newsletter here. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. CEO Baker is just another crook collecting money he never earned. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. StubHub is an American ticket exchange and resale company. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Same seats wrong game. Thanks ! Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. 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The news comes just over a week after ticket resale sites began requesting corporate bailouts. Well start sending you the news you need delivered straight to you. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. Please add me I lost roughly $600. The complaint was reportedly filed by a Wisconsin man named. I no longer have that card either and was concerned about that as well. Not at all a criminal case. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Tickets are 100% guaranteed by FanProtect. Read the complaint here: StubHub Refund Class Action Complaint I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. In the . No refund bottom line. StubHub is an eBay company that began selling and reselling event tickets in 2000. For Daddario, that price was $6,200. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Id like my money back! StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. I was offered alternative tickets. When I called them on itthey said it was my fault and I have to resell the tickets. Para una notificacin en Espaol, haga clic AQU. Get buying tips about Ticket Websites delivered to your inbox. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Get the latest news on COVID-19 delivered to you. The new policy offerers a coupon. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. They're upset StubHub is refusing. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. StubHub is the origin source of the transaction. Please add me. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Click. This is the only way to get a cash or credit award under the Settlement. All of these happen in 10 minutes. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. It is possible to request a refund on a purchased StubHub ticket manually. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. While the shows are postponed you are in limbo. All Rights Reserved. SV is correct. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Furthermore, is there a class action suit against Ticketmaster? All eligible Settlement Class Members will receive an award upon submitting a valid claim. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. What a scam. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . The company then changed its policy to cover these situations. The company has yet to comment on the lawsuit. However, it will likely face a significant amount of litigation. Combined with viagogo, we now span 90+ countries around the world. A California class-action lawsuit has been filed against the ticketing site StubHub. With the complete shutdown of large gatherings, countless businesses are being impacted. Last Updated on May 5, 2021 by Dave Clark. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Adam Silver had to get the Christmas bonanza in- fans be damned. The case seeks monetary damages and restitution remedies for consumers. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. StubHub has my $253 for tickets I sold. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Got my money back through my bank investigation. McMillan then asked StubHub to refund his money. I listed tickets and never heard back that they sold. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them.

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